Meet “The Jens”
When you communicate with us, the odds that you will talk with, or email with one of the Jens is pretty high. And if you’re local to us, you’ll definitely meet them in person when you stop in to pick up your orders.
Jenn S & Jen A
The Jens are Jenn S and Jen A, and they are the Cathedral Stone Products Customer Service and Reception Dynamic Duo. Together, they have quite a swagger. Ask them what they do and they won’t hesitate to respond that they are “the backbone of CSP.” And they really are.
While they won’t enter your orders (you go to our website or distributor partners for that), they will answer questions or get you to the right person to answer your questions. Jenn S told me that “we handle everything from product questions and lead time questions to getting the right color mortar for a project by selecting a standard or premium color, mixing a standard and premium color, or getting through the laboratory custom color match process.” Basically, if you have a question about mortar colors, ask for Jenn S—she will get you on the right path.
The Jens started at CSP three years ago—and in keeping with their twin ways, they were both 20 when they started. As the hub of CSP, working daily with craftsman customers, our stonecutter owner, Dennis Rude, and our manufacturing and sales teams, The Jens are constantly learning about our products and how to use them in the field.
So go ahead and challenge them with your questions, but take a moment to say hello and let them know that you liked their photo (they say they hate having their picture taken, but deep down they really like it).
Here’s how you reach The Jens:
410-782-9150
Jenn S: jsalandanan@cathedralstone.com
Jen A: jaleman@cathedralstone.com
